Product
We offer a wide variety of products designed for both adventure and lifestyle. Our collection includes surf gear, skate gear, lifestyle apparel, coffee beans, sunscreens, and books!
Stock availability may vary across locations (Dreamland, Uluwatu, Canggu, Kuta, Ubud). For pick-up, please contact us to confirm availability at your nearest store.
Yes, all products are authentic and come with warranty coverage depending on the brand. Ask our team for details at the time of purchase.
Absolutely! Our team is always happy to help you find the best products suited to your needs. Drop by any of our locations or send us a message, and we’ll guide you through the selection.
Yes, we strive to offer products that are eco-friendly. Many of our items, especially our sunscreens and lifestyle apparel, are sustainably sourced or reef-safe.
Yes, we offer gift cards that can be used for any purchase. They’re available in-store and online. Perfect for giving the gift of choice to your loved ones!
Yes, all Vans products at BGS are 100% original. We are an authorized dealer of Vans through PT Navya Retail Indonesia, ensuring that every item is authentic and sourced directly from the brand.
Purchasing and Payment
You can visit our stores directly or place an order via our website. If you encounter any issues, feel free to contact us.
Yes, you can place orders directly through our website. Simply browse our product selection, add your items to the cart, and proceed to checkout. If you encounter any issues, feel free to contact us.
Yes! You can order directly at the store or through GoFood and GrabFood by searching for “BGS” and selecting the nearest store location based on your address.
Yes, you can reserve products for later pickup. Simply select the pickup method, date, and location. Our crew will contact you for confirmation.
We don’t offer gift wrapping services, but you can add a note to your order for any special messages or requests.
If you need to change or cancel your order, please contact us as soon as possible. If the order has already had its shipping label printed, cancellation or changes are no longer possible. We’ll do our best to accommodate your request if the order is still in progress.
Yes, we offer dropshipping services. If you’re interested, please contact us for more details on how we can assist with your dropshipping needs.
We accept various payment methods, including credit/debit cards. We also accept Indonesian Bank Transfers, and Indonesian Digital Payment such as Dana, and OVO.
Yes, you can choose to pay in cash at any of our BGS store locations. If you encounter any issues, feel free to contact us.
We do not charge any extra fees for payments made via our website.
If your payment is declined, it may be because your card is not activated for payments in Asia. Please contact us for assistance, and we’ll help you resolve the issue.
Promo codes can be applied at checkout. Simply enter the code in the “Discount Code or Gift Card” field before completing your payment.
Yes, you can use a gift card for your purchase. If you want to use it, please enter the gift card code during checkout.
Yes, you can also shop for BGS products on Tokopedia. Visit our official store on the platform to explore and make purchases online.
Return and Exchange
Yes, we accept returns and exchanges under the following conditions: warranty depends on the brand (up to 2 days). For online orders, returns can be discussed if needed. Just contact us to find out more.
Items must be unused and in their original condition, including tags, packaging, and proof of purchase. Some items are not eligible for return, such as accessories, wet products, single-use items, or products with damaged packaging. If you’re unsure, feel free to ask us.
You can return the item directly to the store where it was purchased or contact us with proof of purchase to initiate the return or exchange process.
Some items, such as accessories, wet products, single-use items, or products with damaged packaging, cannot be returned or exchanged. Please check the product details or ask us if you’re unsure.
If you need assistance or have any questions, feel free to contact us via email, Instagram DM, or WhatsApp. Our support team will be happy to assist you with any inquiries.
Shipping and Delivery
At the moment, we only offer domestic shipping for surfboards. We are working to make international shipping available in the future. For domestic orders, we prioritize air shipping, but for deliveries to eastern regions, we may need to use land transport due to limited airline availability.
If you’ve placed an order through our website, you will receive confirmation and tracking details via email. If there are any issues, feel free to contact us directly.
For domestic shipping (excluding surfboards), we use JNE for delivery. For international orders, we use FedEx (excluding surfboards).
Delivery times depend on your location. For more specific information on delivery times, please contact us directly, and we’ll provide you with an estimate
Yes, We use FeDex International Priority for international shipment for most products, excluding surfboards.
You can change your shipping address before the shipping label is printed. Please contact us immediately if you need to make changes.
If the issue is on our end, we will contact you right away. However, if the delay is caused by the shipping carrier, please allow some time for the delivery to be completed. If it’s taking too long, feel free to contact us for further assistance.
Yes, we take extra care in packaging fragile items to ensure they arrive safely. If you’re ordering a delicate item, please let us know, and we will take additional precautions.
Yes we do! We have board shipment to Indonesian best surf spots such as Padang, Kandui, Mentawai, and more. We offer shipment by Air, Land, or Airport Pickup Options. Prices may vary, depending on the location, board dimension, and by transportation used. We recommend contacting us first before shipping any boards.
We process and ship your general orders within 24 hours after payment is confirmed. Delivery time may vary between 3 to 14 business days, depending on your location and the day the order is placed.
Of course! We offer free shipping for Bali area, please opt-in for “In-Store Pick Up” on the checkout page and fill in your Bali address and date/detail for your delivery. You can also pick your order at our store.
Yes, of course! We love to meet our customers face to face! You can opt-in for In Store Pick Up at the checkout page and choose which store is suitable for you. Please allow 24 hours for us to prepare your order.
Surfboards, Skateboards, and Custom Products
We carry high-quality boards from Pyzel and SharpEye. For special requests or recommendations, feel free to speak with our team.
Warranty policies vary by vendor. If available, warranty claims must be submitted with proper documentation.
Our team is happy to help you find the perfect board for your needs. Whether you’re a beginner or an experienced rider, we can guide you in selecting the right size, style, and features. Feel free to contact us!
Custom boards are typically not eligible for return or exchange, unless they are defective or damaged upon arrival. Please contact us immediately if there’s an issue with your custom order.
Crafting a custom surfboard or skateboard typically takes 2 – 3 weeks. We will provide an estimated completion time when you place your order.
Yes, we offer delivery for surfboards. Once your board is ready, we can arrange shipping to your location. Contact us to get more details on delivery options.
Pricing for custom boards depends on the materials, design, and features you choose. We can provide an estimate based on your preferences. Please contact us to get a personalized quote.
Coffee Bar and Food
We serve Mandailing coffee from Sumatra, blended with Arabica and Robusta beans, known for their smooth, chocolatey, and bold taste. Each cup is crafted by our skilled baristas to bring out the best in every shot.
Absolutely! We offer takeaway cups for all of our coffee drinks.
Yes, we offer a variety of vegan and gluten-free treats, including our best-selling Peanut Butter Blondie and Carobson Snack Bars. Please ask our staff for more dietary-friendly options.
We recommend trying our signature Mandailing coffee with our house-made almond milk for a creamy, rich experience. You can also enjoy it as an espresso, cappuccino, or latte, depending on your preference.
We do not recommend taking our homemade almond milk outside of Bali, especially by plane, as it requires a cooler box for preservation. Even with the cooler box, we cannot guarantee the quality of the milk, as its shelf life is only 3-4 days without preservatives.
Community and Events
Yes, we regularly organize surf meetups, local art showcases, magazine launches, and more. For the latest event details, check our Events page or follow @bgsbali on Instagram for updates.
We love partnering with creatives, surfers, and community organizers. If you’re interested in collaborating or being involved in our events, send us a message via email or Instagram, and we’ll be happy to discuss the possibilities.
Yes! We offer our space for community-driven events. If you’re planning a surf contest, art exhibition, or any other gathering, please reach out to us to discuss availability and details.
Yes, our events are open to everyone! Whether you’re a local or a visitor, you’re always welcome to join our community gatherings and events.
You can check the Events menu on our website or follow @bgsbali on Instagram for the latest updates on all upcoming events.
Yes! We welcome suggestions for new events. If you have an idea, feel free to reach out to us and we’d love to hear about it.
Product Care and Maintenance
To keep your board in top condition, avoid leaving it exposed to direct sunlight for extended periods and rinse it with fresh water after use in saltwater. Regularly check the components, such as the wheels, trucks, and fins, to ensure they are in good condition.
To keep your surfboard in top condition, rinse it with fresh water after each use, especially if it’s been in saltwater. Avoid prolonged exposure to direct sunlight and store it in a cool, dry place. Regularly check the fins and leash for wear and tear.
To keep your coffee beans fresh, store them in an airtight container in a cool, dry place, away from direct sunlight, moisture, and heat. Avoid storing them in the refrigerator or freezer, as moisture can affect the flavor and quality of the beans. For the best taste, it’s ideal to use the beans within 1-3 weeks after opening.